Privacy Policy

This Privacy Policy explains how Lumri collects, uses, and protects your personal information when you use our website, purchase our products, or otherwise interact with us.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

Name
Email address
Billing and shipping address
Phone number
Order and payment information
Customer support messages
Information you choose to provide through forms or other interactions with our website

We may also collect certain technical information automatically, such as your IP address, browser type, device information, pages visited, and interactions with our website.

2. How We Use Your Information

We may use your information to:

Process and fulfil orders
Provide customer support
Communicate with you about your order
Improve our website, products, and services
Prevent fraud and protect our website
Comply with legal obligations
Send marketing communications where permitted by law and, where required, with your consent

3. Payments

Payments may be processed by third-party payment providers.

We do not necessarily store your full payment card details. Payment information may instead be collected and processed directly by the relevant payment provider in accordance with its own privacy policy.

4. Sharing Your Information

We may share personal information with service providers that help us operate our business, such as:

Payment processors
Shipping and fulfilment providers
Website and e-commerce service providers
Analytics providers
Marketing and advertising platforms
Customer support and technology providers

We only share information where reasonably necessary for these services or where required by law.

We do not sell your personal information for money.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website usage, measure performance, and support advertising and marketing activities.

You may be able to control certain cookies through your browser settings or any cookie controls provided on our website.

6. Marketing

If you choose to receive marketing communications from us, we may send you information about products, offers, or updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, and complying with legal obligations.

8. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Access personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Object to or restrict certain uses of your information
Withdraw consent where processing is based on consent
Request a copy of certain personal information

To make a privacy request, contact us at info@trylumri.com.

10. International Data Transfers

Some of our service providers may process personal information in countries other than the country where you live.

Where required, appropriate safeguards may be used to protect personal information when it is transferred internationally.

11. Children's Privacy

Our website and products are not intended for children who are not legally able to use or purchase them without appropriate parental or guardian involvement.

We do not knowingly collect personal information from children in violation of applicable law.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page.

14. Contact

If you have questions about this Privacy Policy or how your personal information is handled, contact:

info@trylumri.com